No Two Patients are the Same

Personalized Patient Experience

No Two Patients are the Same

Healthcare providers can no longer apply static billing and payment technology to a diverse patient population and expect optimal results. Apex Connect™ is an intelligent, behavioral analytics engine that leverages patient data to automatically match financial conversations to each patient’s unique profile, substantially increasing payments, reducing costs and improving the patient experience. 
 
Apex Connect™ leverages patient payment history, billing and cycle data, demographics, and propensity to pay data to identify patients that share similar characteristics and/or behavior patterns. We work with each client individually to establish goals or desired outcomes based on their unique business objectives. That insight allows us to dynamically align messaging and payment strategies to patients, based on what we know about them, to achieve the desired results. Common goals target specific self-pay revenue cycle improvements, such as speed to payment, online adoption, payment plan utilization, bad debt reduction, and overall cost optimization. 
 

A Personalized + Connected Patient Experience

With Apex Connect, financial communication is consistent across all points of patient interaction—at registration, at the front desk or point of service, via printed billing communications, online, in email and text communications, and over the phone. This type of connected experience will eliminate billing surprises, reduce confusion, boost satisfaction, and strengthen the relationship between you and your patients. By investing in an engagement strategy that clearly demonstrates to your patients that they mean more to you than their balance, you'll realize unmatched results.
 
Results are targeted to your specific challenges and objectives, but these are typical when getting started:
  • 10% increase in payments
  • 10% reduction in billing costs
  • 250% increase in payments made online
  • 95% average in patient satisfaction